Help getting the record checked.

Contact the studio

Email management@vanhornestudios.com for QC Deck help.

There is no support form, ticketing vendor, or new account requirement on this page. Do not send confidential or unreleased media unless support explicitly requests it through an approved channel.

Make the report actionable

Include the QC Deck app version and build, iOS version, device model, the file format involved, and the exact steps that reproduce the issue. If the issue is intermittent, include what you expected and what happened instead.

• Example subject: “QC Deck import issue — version 2.0”
• Tell us whether the file came from Files, iCloud Drive, or Dropbox.
• Describe the playback route, output device, and whether A/B comparison was active.
• For a report issue, say which measurement or export step failed.

Common workflow checks

Import

Confirm the file is a supported audio or session-bundle format, that the Files picker completed, and that the import review has finished before retrying. For iCloud Drive, place the file in iCloud Drive → QCDeck Inbox and allow sync to complete.

Playback and A/B comparison

Confirm the file has finished importing, check the selected output route, and try the comparison control again with the same playback position. Include the exact device and output route if only one side is affected.

Reports

Tell us whether the problem is in the on-device measurement, the report view, or PDF/share export. The current public Release does not enable hosted report links or hosted comments.

Dropbox

Reconnect Dropbox if the OAuth session has expired, confirm the file is in QC Deck’s app folder in your Dropbox, then refresh the shelf. QC Deck reads files from that folder for import, and writes to it only when you choose Save to Dropbox on a report.

Privacy, deletion, and accessibility

For an access, correction, deletion, or support-data question, write “QC Deck privacy request” in the subject and use management@vanhornestudios.com. Read the QC Deck privacy policy before sending files.

For accessibility support, describe the assistive technology, accessibility setting, device model, and the control or screen that needs attention. QC Deck support will use that information to reproduce the issue where possible.